While You're Away
When do I need to check in?
We recommend that you must check in at least 2 hours before the scheduled flight time.
Will I be charged for checking in at the airport?
For Dawson & Sanderson customers there should be no charge as long as you have provided us with all of the necessary information prior to check in.
Do you have reps in resort?
If you have booked a package holiday with a Tour Operator there will be a local presence. If you are on a tailor made holiday there will be contact information on your vouchers to get in touch with a local representative.
However, all of our holidays come with our unique 24/7 Holiday Care Emergency Assistance and you will be given all of the information with your tickets. The telephone number for 24/7 Holiday Care Emergency Assistance is 00 (44) 191 260 5919.
Can I carry medication with me?
It is important that you carry all essential medications for the duration of your trip (the length of time you are away from home) in your hand baggage. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctor's letter and must be presented in the original container.
Can I bring my own alcohol on board?
You may not bring alcohol on board for the purpose of consumption whilst on any aircraft and only alcoholic drinks purchased/provided on board may be consumed during the flight.
How will we know where to go when we arrive at our destination?
The travel documents we send to you 2 weeks before departure include all of your information and upon these document are instructions on where to go once you have collected your hold luggage, etc. If any of these instructions are unclear, please contact us prior to travel on 0191 4272400 or use the emergency telephone number contained with your travel documents.