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When You Return

Can I leave feedback on my trip?

If you would like to let us have any feedback on your trip – good or bad then please either email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or simply call us on 0191 4272400.

How do I report a problem on my return?

Dawson & Sanderson strives to deliver the highest standards of customer service at all times and treat all issues raised by customers very seriously.

Do you have reps in resort?

If you have booked a package holiday with a Tour Operator there will be a local presence. If you are on a tailor made holiday there will be contact information on your vouchers to get in touch with a local representative.

If you have any comments or wish to register a formal complaint please provide full details of your complaint and your Booking Reference number so that we can begin an investigation.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or Call 0191 4272400

Please ensure that you include receipts, photos or any other supporting documentation.

Once you have submitted the details of your complaint, you will receive an acknowledgement by email and your complaint will be fully investigated.

What should I do if my baggage is lost, or damaged?

In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.