Advice For Travellers

Information correct at time of publishing and subject to change at short notice.

Update: 27 November 2021

Following the UK Government press conference on Saturday 27 November, we are aware of the proposed changes to post-travel testing requirements for UK arrivals. 


We are waiting for further details and we will update affected customers as soon as possible. If you are in resort, a member of our team will contact you on Monday 30 November.



An important message to our customers


If your booking is affected in any way by tour operator changes or cancellations, we will contact you.


Our team of travel advisors will contact all affected customers in departure date order. To help them support the highest number of customers per day as possible, please allow us to contact you.


We appreciate our customers' patience and understanding.




Customer Service Update 


We're delighted to say our stores are now open!


We'll be here 9am - 5pm, Mon - Sat ready to chat holidays.


Please note Foreign Exchange hours may vary.


Our team of friendly and familiar faces have missed you immensely. We're now ready to safely welcome you back in store, so you can book with confidence in person.


I have a booking due to depart on or after 31 Dec 2020


If your booking is in any way affected by government or operator announcements, rest assured we will be in touch to discuss your options.


We are contacting customers in departure date order. You do not have to do anything in the meantime.


How can I make balance payments if the store is closed?


The most convenient way to make holiday balance payments is by using our safe and secure payment portal:


You can also access our payment portal by clicking Pay Balance in the main menu


When will my store reopen?


Keep up to date with the latest news regarding store reopenings by bookmarking this page.


Stay safe and well!



For all holidays to the European Union, Switzerland and Iceland on or after 1 January 2021, there are:


3 key things you MUST check before you travel 


1. Check your passport

Passports need to have at least six months left on it and be less than ten years old. To check if passports are valid please click here


2. Get travel insurance that includes healthcare

EHIC will still be valid until your card expires if you are travelling to an EU country from 1 January 2021, but it's recommended that you have comprehensive travel insurance which includes cover for any pre-existing conditions.


If you apply for an EHIC now, you’ll get a GHIC, a new UK equivalent, instead. Find out more here


3. Take the correct driving documents

If you are hiring a car, you may need an International Driving Permit, as well as your UK licence.



Travel advice on staying safe & healthy abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For more on security, local laws, plus passport and visa information, and travelling during the Covid-19 outbreak please see the government's website:

Advice can change, so check regularly for updates before travelling.


Hand luggage restrictions for certain flights to UK

Laptops, tablets and some large mobile phones are not allowed in hand luggage on flights from Turkey, Lebanon, Egypt, Saudi Arabia, Jordan & Tunisia. To find out more, visit the Gov UK website.