Help & Advice
Can I book a holiday less than 2 days in advance?
Yes, but not online, it will need to be made over the phone.If you are looking to travel in the next 2 days, please contact a member of our Sales Team on 0191 4272400
What is my checked baggage allowance?
Each passenger will be allocated 1 piece of hold baggage and 1 piece of hand luggage. Additionally if you wish to reduce the baggage allowance before booking call us on 0191 4272400 and this can be arranged.
Will transfers be included with my holiday booking?
Transfers to your accommodation may be included with your holiday. In some cases, the Tour Operator you are travelling with will include transfers at no extra charge. Alternatively, you may be given the option to add them during the booking process before confirming your holiday. You can also add transfers on to your booking at a later date simply by contacting us on 0191 4272400.
Are flight meals included?
Lots of airlines no longer offer the ability to pre book inflight meals, but operate a trolley service during the flight for you to purchase food and drinks. Certain airlines such as Fly Thomas Cook and Jet2 do allow you to buy meals onboard and these can be added after booking. A meal/snack are generally included with scheduled flights.
How long will it take for my booking confirmation to come through?
Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 24 hours.
Are there any additional charges when booking online?
We believe in honest pricing and will always state what is included and not included in your holiday when you make your booking online However, we depend on the tour operators, hotels and airlines to provide us with accurate information, which can unfortunately change from minute to minute. Where we can, we will absorb these price changes, but in some instances we will need to pass the extra costs on to our customers. Please note that local taxes, including city taxes, are not covered within the price, as these would be payable locally abroad. We do not make any charges for payments by debit card OR credit cards except American Express.
Can I make a booking on behalf of someone else?
Yes, you can book on behalf of someone else. You will need to have their full name, as detailed on their passport, and also their contact details, this is so we can send them their holiday confirmation and contact them should we have any queries regarding their booking.
Can I make an accommodation only booking on your site?
Yes, you can make accommodation only bookings on our website.
What does API mean and who do I give this information to?
Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. We will provide you with a form to complete and this can be emailed back to us or alternatively simply call us on 0191 4272400 and we can take the necessary information over the phone.
When will I receive my tickets?
The majority of our suppliers now issue e-tickets.. Some low cost airlines also require boarding cards and if this is the case we will do these for you and advise accordingly. All vouchers will be sent to you approximately 2 weeks before date of travel.
Can I make amendments to my booking?
If you wish to change your travel arrangements in any way we will do our best to make the changes, but it may not always be possible. Amendments can only be accepted in accordance with your tour operator and or supplier’s terms and conditions and their admin fees and any price increases. You will need to call us on 0191 4272400 to make any amendments.
Can I pay online?
Yes, you can make secure online payments by visiting the pay4myholiday section on the website.
How can I arrange assistance for my flights?
If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel.
How can I arrange assistance for my accommodation?
We ask that you read the descriptions for each accommodation very carefully during the booking process to help you select the right place to stay. Bearing in mind whether the location is suitable if you have walking difficulties etc. Our Team will be happy to help with further advice in you contact them on 0191 4272400.
How do I cancel my booking?
When do I need to check in?
We recommend that you must check in at least 2 hours before the scheduled flight time.
Will I be charged for checking in at the airport?
For Dawson & Sanderson customers there should be no charge as long as you have provided us with all of the necessary information prior to check in.
Do you have reps in resort?
If you have booked a package holiday with a Tour Operator there will be a local presence. If you are on a tailor made holiday there will be contact information on your vouchers to get in touch with a local representative.
However, all of our holidays come with our unique 24/7 Holiday Care Emergency Assistance and you will be given all of the information with your tickets. The telephone number for 24/7 Holiday Care Emergency Assistance is 00 (44) 191 260 5919.
Can I carry medication with me?
It is important that you carry all essential medications for the duration of your trip (the length of time you are away from home) in your hand baggage. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a doctor's letter and must be presented in the original container.
Can I bring my own alcohol on board?
You may not bring alcohol on board for the purpose of consumption whilst on any aircraft and only alcoholic drinks purchased/provided on board may be consumed during the flight.
How will we know where to go when we arrive at our destination?
The travel documents we send to you 2 weeks before departure include all of your information and upon these document are instructions on where to go once you have collected your hold luggage, etc. If any of these instructions are unclear, please contact us prior to travel on 0191 4272400 or use the emergency telephone number contained with your travel documents.
Can I leave feedback on my trip?
How do I report a problem on my return?
Dawson & Sanderson strives to deliver the highest standards of customer service at all times and treat all issues raised by customers very seriously.
If you have any comments or wish to register a formal complaint please provide full details of your complaint and your Booking Reference number so that we can begin an investigation.
Please ensure that you include receipts, photos or any other supporting documentation.
Once you have submitted the details of your complaint, you will receive an acknowledgement by email and your complaint will be fully investigated.
What should I do if my baggage is lost, or damaged?
In the unlikely event that this should happen to you, you must remember to report any lost or damaged baggage straight away to the airline at your arrival airport. The representative will give you a PIR form (Property Irregularity Report) to complete which you should then hold on to for insurance purposes.