Before You Book
Can I book a holiday less than 2 days in advance?
Yes, but not online, it will need to be made over the phone.If you are looking to travel in the next 2 days, please contact a member of our Sales Team on 0191 4272400
What is my checked baggage allowance?
Each passenger will be allocated 1 piece of hold baggage and 1 piece of hand luggage. Additionally if you wish to reduce the baggage allowance before booking call us on 0191 4272400 and this can be arranged.
Will transfers be included with my holiday booking?
Transfers to your accommodation may be included with your holiday. In some cases, the Tour Operator you are travelling with will include transfers at no extra charge. Alternatively, you may be given the option to add them during the booking process before confirming your holiday. You can also add transfers on to your booking at a later date simply by contacting us on 0191 4272400.
Are flight meals included?
Lots of airlines no longer offer the ability to pre book inflight meals, but operate a trolley service during the flight for you to purchase food and drinks. Certain airlines such as Fly Thomas Cook and Jet2 do allow you to buy meals onboard and these can be added after booking. A meal/snack are generally included with scheduled flights.
How long will it take for my booking confirmation to come through?
Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 24 hours.
Are there any additional charges when booking online?
We believe in honest pricing and will always state what is included and not included in your holiday when you make your booking online However, we depend on the tour operators, hotels and airlines to provide us with accurate information, which can unfortunately change from minute to minute. Where we can, we will absorb these price changes, but in some instances we will need to pass the extra costs on to our customers. Please note that local taxes, including city taxes, are not covered within the price, as these would be payable locally abroad. We do not make any charges for payments by debit card OR credit cards except American Express.
Can I make a booking on behalf of someone else?
Yes, you can book on behalf of someone else. You will need to have their full name, as detailed on their passport, and also their contact details, this is so we can send them their holiday confirmation and contact them should we have any queries regarding their booking.
Can I make an accommodation only booking on your site?
Yes, you can make accommodation only bookings on our website.