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Before You Travel

What does API mean and who do I give this information to?

Advance Passenger Information (API) must be provided to the authorities before you travel. This required information includes your passport details and your contact information. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. We will provide you with a form to complete and this can be emailed back to us or alternatively simply call us on 0191 4272400 and we can take the necessary information over the phone.

When will I receive my tickets?

The majority of our suppliers now issue e-tickets.. Some low cost airlines also require boarding cards and if this is the case we will do these for you and advise accordingly. All vouchers will be sent to you approximately 2 weeks before date of travel.

Can I make amendments to my booking?

If you wish to change your travel arrangements in any way we will do our best to make the changes, but it may not always be possible. Amendments can only be accepted in accordance with your tour operator and or supplier’s terms and conditions and their admin fees and any price increases. You will need to call us on 0191 4272400 to make any amendments.

Can I pay online?

Yes, you can make secure online payments by visiting the pay4myholiday section on the website.

How can I arrange assistance for my flights?

If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel.

How can I arrange assistance for my accommodation?

We ask that you read the descriptions for each accommodation very carefully during the booking process to help you select the right place to stay. Bearing in mind whether the location is suitable if you have walking difficulties etc. Our Team will be happy to help with further advice in you contact them on 0191 4272400.

How do I cancel my booking?

A request to cancel a booking must be made in writing by the lead passenger. The best way to do this is by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please make it clear if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. Please include your booking reference number and lead passenger name and we will then contact you to advise you of cancellation charges before we go ahead with the cancellation.