Store Updates & Information

Important temporary changes to our store operations

UPDATE: 26th March 2020


Our remote advisors are currently prioritising contacting customers in the order they are due to travel.

We apologise if it is taking longer than usual to get through to us and ask for your patience and understanding. We are still open for business, just working away from our stores for the time being to protect and support our nation's key workers and carers. We are tremendously grateful for all that they do.


Until further notice, please only call if your enquiry is urgent, for example if you were due to travel in the next 7 days.

Alternatively, you can email your store by searching for contact details here. We will respond to you as soon as possible, prioritising enquiries by travel date.


Thank you again for your support and understanding.


The health and safety of our valued customers and colleagues is paramount to everything that we do.


In line with the most recent UK government advice to enforce social distancing and safeguard the health of those around us, we are temporarily closing our stores until further notice.


Rest assured, our teams are here to help and will be working remotely to support you in any way they can. 


Your future travel plans are safe and secure.


It's important that you know we are still here for you. Our stores are at the heart of many communities and it will be our mission to look out for one another even moreso during this time.


From Tuesday 24th March, we are introducing the following temporary contact hours for new and existing customers.


Monday - Friday: 9am - 5pm


During these hours, our teams of travel advisors can be contacted:


By phone

find your store's phone number here


By email

find your store's email address here


We love seeing you in person and we will miss you immensely. However, nothing is more important than protecting the health of our customers and those closest to us all. You may wish to find and follow your local store on Facebook for the latest travel updates and news of store reopenings.


We really appreciate your support and understanding. We look forward to welcoming you back in-store soon. Stay safe and well.