Store News & Updates


Customer Service Update


We're delighted to say our stores are now open!


We'll be here 9am - 5pm, Mon - Sat ready to chat holidays.

Please note Foreign Exchange hours may vary.


Our team of friendly and familiar faces have missed you immensely. We're now ready to safely welcome you back in store, so you can book with confidence in person.


How can I contact my store and can I make a new booking?


In Store: Locate your nearest store here


Phone: Locate your store's phone number here


Email: Locate your store's email address here


Book online on our website:


I have a booking due to depart on or after 31 Dec 2020


If your booking is in any way affected by government or operator announcements, rest assured we will be in touch to discuss your options.


We are contacting customers in departure date order. You do not have to do anything in the meantime.


How can I make balance payments if the store is closed?


The most convenient way to make holiday balance payments is by using our safe and secure payment platform, Pay4MyHoliday:


When will my store reopen?


Keep up to date with the latest news regarding store reopenings by bookmarking this page.


Stay safe and well!


An important message to all customers


If your booking is affected in any way by tour operator changes or cancellations, we will contact you.


We are contacting all affected customers in departure date order. Our travel advisors are working extremely hard to serve as many customers per day as possible.


Our teams are still smaller than usual, so this will take some time. We appreciate our customers' patience and understanding.