Store & Tour Operator Updates
If your booking is cancelled or changed in any way...
WE WILL CONTACT YOU
UPDATE: 7th July 2020
Store Reopenings Update
We are delighted to announce the reopening of a selection of our stores.
We will be operating with a smaller team than usual at first, whilst we get up and running and implement our social distancing measures. This may mean you have to queue outside our store. We appreciate your patience and support as we adjust to our new way of working.
The following stores are now open:
You'll find our new temporary opening hours here: www.holidayco.co.uk/store-finder
Our travel advisors can't wait to welcome you back, as we help you plan for sunnier days ahead.
Now available at the following stores:
You can also Click & Collect using our secure website.
Keeping everyone safe
Our store layouts have been changed to accommodate social distancing. Travel advisors will manage the number of customers in store at any one time. You'll also find hand sanitiser stations, floor markings and dividers between sales desks.
Remaining stores still working remotely
While we hope to reopen our remaining stores very soon, we need a little more time to ensure everything is in place. This will ensure a safe, comfortable and enjoyable environment and booking experience for all of our customers.
In the meantime, you can continue to contact your store by phone or email. You can find these contact details here: www.holidayco.co.uk/store-finder
We are receiving high numbers of enquiries at the moment, please bear with us as we try to respond to as many customers as possible during working hours.
Selected Tour Operator Announcements
Jet2Holidays passengers travelling on or before 14th July 2020:
On 8th June 2020, Jet2Holidays extended its cancellations to all bookings up to and including 14th July 2020. We will be contacting affected customers in departure date order to discuss your options with you. You don't have to do anything in the meantime.
TUI passengers travelling on or before 10th July 2020:
On 11th June 2020, TUI extended its cancellations to all bookings up to and including 10th July 2020. We will be contacting affected customers in departure date order. You don't have to do anything in the meantime.
Marella Cruises passengers travelling on or before 30th July 2020:
On 28th May 2020, Marella Cruises extended its cancellations to all bookings up to and including 30th July 2020. We will be contacting affected customers in departure date order. You don't have to do anything in the meantime.
Balkan Holidays passengers travelling on or before 15th July 2020:
On 1st June 2020, Balkan Holidays announced that it has taken the difficult decision to extend the cancellation of Bulgaria charter holidays and flights up to and including the 15th July 2020.
We will be contacting affected customers in departure date order. You don't have to do anything in the meantime.
Specialist Leisure Group (Shearings, National Holidays, Caledonian Travel) in administration:
On 22nd May 2020, Specialist Leisure Group, which includes Shearings, National Holidays and Caledonian Travel, announced that it has entered administration.
If you have a booking with any of the brands affected by this announcement, we will be in contact over the next few weeks to assist with the refund claims process.
An important message to all customers
If your booking is affected in any way by tour operator changes or cancellations, we will contact you.
We are contacting all affected customers in departure date order. Our travel advisors are working extremely hard to serve as many customers per day as possible.
Our teams are still smaller than usual, so this will take some time. We appreciate our customers' patience and understanding.